Blue Cross and Blue Shield (NC): I got a rep after about ** minutes are was put...
A Blue Cross and Blue Shield (NC) customer review by GetHuman user ~K2134 from November 19th, 2017
Background on ~K2134's case
GetHuman: ~K2134 - can you tell our other Blue Cross and Blue Shield (NC) customers when your case took place?
~K2134: Yes I can. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Blue Cross and Blue Shield (NC), and if so, how?
GetHuman: And which of these common Blue Cross and Blue Shield (NC) customer issues best describes the reason you wanted to talk to them?
(Shows ~K2134 a list of common Blue Cross and Blue Shield (NC) problems)
~K2134: "Renew coverage" was why I was trying to call.
~K2134's review of Blue Cross and Blue Shield (NC) customer service
GetHuman: So how would you sum up your experience for GetHuman's Blue Cross and Blue Shield (NC) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~K2134: I got a rep after about ** minutes are was put back on hold. It has been ** minutes now and the rep has not even checked to see if I'm still there or to let me know what's going on. Just want to pay my premiums so I can have coverage, ugh.
GetHuman: Let's quantify your experience contacting Blue Cross and Blue Shield (NC). On a scale of 1 to 5, how easy is it go get help on a Blue Cross and Blue Shield (NC) problem?
~K2134: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~K2134: I'd give them a three out of five on communication.
GetHuman: And what about Blue Cross and Blue Shield (NC)'s ability to quickly and effectively address your problem?
~K2134: For that I would say one out of five.
GetHuman: And finally- any advice for other Blue Cross and Blue Shield (NC) customers?
~K2134: Call them early in the day or late. Don't forget any personal or account information you might need for Blue Cross and Blue Shield (NC) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~K2134 taken from his Blue Cross and Blue Shield (NC) customer service problem that occurred on November 13th, 2017.