Blue Cross and Blue Shield (NC): apparently every office, every extension is out...
A Blue Cross and Blue Shield (NC) customer review by GetHuman user ~Miss Disgusted from November 26th, 2017
Background on ~Miss Disgusted's case
GetHuman: ~Miss Disgusted - can you tell our other Blue Cross and Blue Shield (NC) customers when your case took place?
~Miss Disgusted: Yup. It was morning, on November 17th.
GetHuman: Did you reach out to Blue Cross and Blue Shield (NC), and if so, how?
GetHuman: And which of these common Blue Cross and Blue Shield (NC) customer issues best describes the reason you wanted to talk to them?
(Shows ~Miss Disgusted a list of common Blue Cross and Blue Shield (NC) problems)
~Miss Disgusted: "Coverage question" was why I was trying to call.
~Miss Disgusted's review of Blue Cross and Blue Shield (NC) customer service
GetHuman: So how would you sum up your experience for GetHuman's Blue Cross and Blue Shield (NC) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Miss Disgusted: apparently every office, every extension is out for bad weather... Not one of any of the BCBS numbers are working...same message" closed due to increment weather""*Well Ive tried for two weeks to get in touch with someone... and tried every phone number and extension to get an answer somewhere... NOTHING.. I only can hope that I can get ahold of someone in the third week of trying... I would like to get my ID cards and info packet and maybe use it.. since I continue to pay for it week to week to week....
GetHuman: Let's quantify your experience contacting Blue Cross and Blue Shield (NC). On a scale of 1 to 5, how easy is it go get help on a Blue Cross and Blue Shield (NC) problem?
~Miss Disgusted: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Miss Disgusted: I'd give them a five out of five on communication.
GetHuman: And what about Blue Cross and Blue Shield (NC)'s ability to quickly and effectively address your problem?
~Miss Disgusted: For that I would say four out of five.
GetHuman: And finally- any advice for other Blue Cross and Blue Shield (NC) customers?
~Miss Disgusted: Call them early in the day or late. Don't forget any personal or account information you might need for Blue Cross and Blue Shield (NC) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Miss Disgusted taken from his Blue Cross and Blue Shield (NC) customer service problem that occurred on November 17th, 2017.