Blue Cross and Blue Shield of (MS): I could not get a live person to talk to. The...
A Blue Cross and Blue Shield of (MS) customer review by GetHuman user GetHuman-268145 from November 9th, 2017
Background on GetHuman-268145's case
GetHuman: GetHuman-268145 - can you tell our other Blue Cross and Blue Shield of (MS) customers when your case took place?
GetHuman-268145: Yes I can. It was evening, on November 3rd.
GetHuman: Did you reach out to Blue Cross and Blue Shield of (MS), and if so, how?
GetHuman: And which of these common Blue Cross and Blue Shield of (MS) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-268145 a list of common Blue Cross and Blue Shield of (MS) problems)
GetHuman-268145: "Get insurance" was why I was trying to call.
GetHuman-268145's review of Blue Cross and Blue Shield of (MS) customer service
GetHuman: So how would you sum up your experience for GetHuman's Blue Cross and Blue Shield of (MS) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-268145: I could not get a live person to talk to. The voice response system kept telling me my numbers were invalid, and then hanging up on me. You need to make an option to get to a live person from the stinking voice response system. I have been trying for * hours to get someone. You have a little symbol to talk to a human, but I don't have a clue what the symbol means.
GetHuman: Let's quantify your experience contacting Blue Cross and Blue Shield of (MS). On a scale of 1 to 5, how easy is it go get help on a Blue Cross and Blue Shield of (MS) problem?
GetHuman-268145: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-268145: I'd give them a three out of five on communication.
GetHuman: And what about Blue Cross and Blue Shield of (MS)'s ability to quickly and effectively address your problem?
GetHuman-268145: For that I would say two out of five.
GetHuman: And finally- any advice for other Blue Cross and Blue Shield of (MS) customers?
GetHuman-268145: Call them early in the day or late. Don't forget any personal or account information you might need for Blue Cross and Blue Shield of (MS) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-268145 taken from his Blue Cross and Blue Shield of (MS) customer service problem that occurred on November 3rd, 2017.