Blue Cross and Blue Shield of (MS): I needed to talk to a particular individual in...
A Blue Cross and Blue Shield of (MS) customer review by GetHuman user ~DRH from November 20th, 2017
Background on ~DRH's case
GetHuman: ~DRH - can you tell our other Blue Cross and Blue Shield of (MS) customers when your case took place?
~DRH: Yes. It was morning, on November 13th.
GetHuman: Did you reach out to Blue Cross and Blue Shield of (MS), and if so, how?
GetHuman: And which of these common Blue Cross and Blue Shield of (MS) customer issues best describes the reason you wanted to talk to them?
(Shows ~DRH a list of common Blue Cross and Blue Shield of (MS) problems)
~DRH: "Make/Chase a claim" was why I was trying to call.
~DRH's review of Blue Cross and Blue Shield of (MS) customer service
GetHuman: So how would you sum up your experience for GetHuman's Blue Cross and Blue Shield of (MS) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DRH: I needed to talk to a particular individual in the employee group section who insists that BCBS be allowed to draft a municipal agency's account for payment of the monthly premium and that the Mississippi Attorney General has opined that it is permitted by state law. When a live person answered in the employee group health section, I gave the name of the individual as the one with whom I needed to speak. I was put on hold. After several minutes I was told by a mechanical message that if I wished to keep holding press a number, which I did. After a total of * minutes of holding, a mechanical voice told me I had the option of continuing to hold or I could e-mail my inquiry. I chose the continuing to hold option but suddenly someone terminated the call.
GetHuman: Let's quantify your experience contacting Blue Cross and Blue Shield of (MS). On a scale of 1 to 5, how easy is it go get help on a Blue Cross and Blue Shield of (MS) problem?
~DRH: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DRH: I'd give them a two out of five on communication.
GetHuman: And what about Blue Cross and Blue Shield of (MS)'s ability to quickly and effectively address your problem?
~DRH: For that I would say one out of five.
GetHuman: And finally- any advice for other Blue Cross and Blue Shield of (MS) customers?
~DRH: Call them early in the day or late. Don't forget any personal or account information you might need for Blue Cross and Blue Shield of (MS) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DRH taken from his Blue Cross and Blue Shield of (MS) customer service problem that occurred on November 13th, 2017.