Blue Cross and Blue Shield of (MS): Pay only the claims they want to, paid my husba...
A Blue Cross and Blue Shield of (MS) customer review by GetHuman user ~nandan1993 from November 18th, 2017
Background on ~nandan1993's case
GetHuman: ~nandan1993 - can you tell our other Blue Cross and Blue Shield of (MS) customers when your case took place?
~nandan1993: Yup. It was afternoon, on November 10th.
GetHuman: Did you reach out to Blue Cross and Blue Shield of (MS), and if so, how?
GetHuman: And which of these common Blue Cross and Blue Shield of (MS) customer issues best describes the reason you wanted to talk to them?
(Shows ~nandan1993 a list of common Blue Cross and Blue Shield of (MS) problems)
~nandan1993: "Coverage question" was why I was trying to call.
~nandan1993's review of Blue Cross and Blue Shield of (MS) customer service
GetHuman: So how would you sum up your experience for GetHuman's Blue Cross and Blue Shield of (MS) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nandan1993: Pay only the claims they want to, paid my husbands flu shot said mine was not covered, same coverage same day same facility, said they did not know why it did not pay, paid on dr visit for my husband denied * others for the same dr cost us $*** filed a complaint with the insurance commission
GetHuman: Let's quantify your experience contacting Blue Cross and Blue Shield of (MS). On a scale of 1 to 5, how easy is it go get help on a Blue Cross and Blue Shield of (MS) problem?
~nandan1993: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nandan1993: I'd give them a one out of five on communication.
GetHuman: And what about Blue Cross and Blue Shield of (MS)'s ability to quickly and effectively address your problem?
~nandan1993: For that I would say one out of five.
GetHuman: And finally- any advice for other Blue Cross and Blue Shield of (MS) customers?
~nandan1993: Call them early in the day or late. Don't forget any personal or account information you might need for Blue Cross and Blue Shield of (MS) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nandan1993 taken from his Blue Cross and Blue Shield of (MS) customer service problem that occurred on November 10th, 2017.