Blue Mountain: Absolutely terrible customer service..no human...
A Blue Mountain customer review by GetHuman user ~Russell from November 19th, 2017
Background on ~Russell's case
GetHuman: ~Russell - can you tell our other Blue Mountain customers when your case took place?
~Russell: Yes I can. It was evening, on November 12th.
GetHuman: Did you reach out to Blue Mountain, and if so, how?
GetHuman: And which of these common Blue Mountain customer issues best describes the reason you wanted to talk to them?
(Shows ~Russell a list of common Blue Mountain problems)
~Russell: "Overcharge/Strange charge" was why I was trying to call.
~Russell's review of Blue Mountain customer service
GetHuman: So how would you sum up your experience for GetHuman's Blue Mountain customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Russell: Absolutely terrible customer service..no human to speak with and they just disconnect the line. Their address book is not working, there is no SUBMIT button to put addresses for receipt of card and no help on this topic. Have tried on multiple computers and the same problem. Even tired to copy and paste multiple emails and it will not let me. WHAT THE F GIVES BLUE MOUNTAIN????
GetHuman: Let's quantify your experience contacting Blue Mountain. On a scale of 1 to 5, how easy is it go get help on a Blue Mountain problem?
~Russell: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Russell: I'd give them a five out of five on communication.
GetHuman: And what about Blue Mountain's ability to quickly and effectively address your problem?
~Russell: For that I would say three out of five.
GetHuman: And finally- any advice for other Blue Mountain customers?
~Russell: Call them early in the day or late. Don't forget any personal or account information you might need for Blue Mountain to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Russell taken from his Blue Mountain customer service problem that occurred on November 12th, 2017.