Phone automated, answered Blue Mountain. Went t...
A Blue Mountain customer review by GetHuman user ~Feeling Blue from November 14th, 2017
Background on ~Feeling Blue's case
GetHuman: ~Feeling Blue - can you tell our other Blue Mountain customers when your case took place?
~Feeling Blue: Yes. It was middle of the night, on November 6th.
GetHuman: Did you reach out to Blue Mountain, and if so, how?
GetHuman: And which of these common Blue Mountain customer issues best describes the reason you wanted to talk to them?
(Shows ~Feeling Blue a list of common Blue Mountain problems)
~Feeling Blue: "Overcharge/Strange charge" was why I was trying to call.
~Feeling Blue's review of Blue Mountain customer service
GetHuman: So how would you sum up your experience for GetHuman's Blue Mountain customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Feeling Blue: Phone automated, answered Blue Mountain. Went through phone prompts reached technical support, when answered, person denied that they had anything to do with Blue Mountain and that it wasn't Blue Mountain's phone number. Will be DEFINITELY cancelling membership.
GetHuman: Let's quantify your experience contacting Blue Mountain. On a scale of 1 to 5, how easy is it go get help on a Blue Mountain problem?
~Feeling Blue: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Feeling Blue: I'd give them a four out of five on communication.
GetHuman: And what about Blue Mountain's ability to quickly and effectively address your problem?
~Feeling Blue: For that I would say three out of five.
GetHuman: And finally- any advice for other Blue Mountain customers?
~Feeling Blue: Call them early in the day or late. Don't forget any personal or account information you might need for Blue Mountain to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Feeling Blue taken from his Blue Mountain customer service problem that occurred on November 6th, 2017.