Blue Mountain: Time consuming and very frustrating. No underst...
A Blue Mountain customer review by GetHuman user ~Joe Fryd from November 28th, 2017
Background on ~Joe Fryd's case
GetHuman: ~Joe Fryd - can you tell our other Blue Mountain customers when your case took place?
~Joe Fryd: Yup. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Blue Mountain, and if so, how?
GetHuman: And which of these common Blue Mountain customer issues best describes the reason you wanted to talk to them?
(Shows ~Joe Fryd a list of common Blue Mountain problems)
~Joe Fryd: "Cancel service" was why I was trying to call.
~Joe Fryd's review of Blue Mountain customer service
GetHuman: So how would you sum up your experience for GetHuman's Blue Mountain customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Joe Fryd: Time consuming and very frustrating. No understanding of human speech or spelling.
GetHuman: Let's quantify your experience contacting Blue Mountain. On a scale of 1 to 5, how easy is it go get help on a Blue Mountain problem?
~Joe Fryd: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Joe Fryd: I'd give them a five out of five on communication.
GetHuman: And what about Blue Mountain's ability to quickly and effectively address your problem?
~Joe Fryd: For that I would say five out of five.
GetHuman: And finally- any advice for other Blue Mountain customers?
~Joe Fryd: Call them early in the day or late. Don't forget any personal or account information you might need for Blue Mountain to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Joe Fryd taken from his Blue Mountain customer service problem that occurred on November 21st, 2017.