Bluehost: Waited ** minutes for someone to pick up, once...
A Bluehost customer review by GetHuman user ~sc from November 25th, 2017
Background on ~sc's case
GetHuman: ~sc - can you tell our other Bluehost customers when your case took place?
~sc: Yes I can. It was afternoon, on November 21st.
GetHuman: Did you reach out to Bluehost, and if so, how?
GetHuman: And which of these common Bluehost customer issues best describes the reason you wanted to talk to them?
(Shows ~sc a list of common Bluehost problems)
~sc: "None of those really matches why I wanted to call Bluehost that day." was why I was trying to call.
~sc's review of Bluehost customer service
GetHuman: So how would you sum up your experience for GetHuman's Bluehost customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sc: Waited ** minutes for someone to pick up, once they did they put me on hold for another ** minutes before I suddenly was transferred to a customer service survey and hung up on. No call back from the agent* *:** gone and no resolution or way to pick up where we left off.
GetHuman: Let's quantify your experience contacting Bluehost. On a scale of 1 to 5, how easy is it go get help on a Bluehost problem?
~sc: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sc: I'd give them a five out of five on communication.
GetHuman: And what about Bluehost's ability to quickly and effectively address your problem?
~sc: For that I would say one out of five.
GetHuman: And finally- any advice for other Bluehost customers?
~sc: Call them early in the day or late. Don't forget any personal or account information you might need for Bluehost to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sc taken from his Bluehost customer service problem that occurred on November 21st, 2017.