Bluehost: Worse and worse support due to longer and longe...
A Bluehost customer review by GetHuman user ~Ex-fan of BH from November 27th, 2017
Background on ~Ex-fan of BH's case
GetHuman: ~Ex-fan of BH - can you tell our other Bluehost customers when your case took place?
~Ex-fan of BH: Yeah. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Bluehost, and if so, how?
GetHuman: And which of these common Bluehost customer issues best describes the reason you wanted to talk to them?
(Shows ~Ex-fan of BH a list of common Bluehost problems)
~Ex-fan of BH: "None of those really matches why I wanted to call Bluehost that day." was why I was trying to call.
~Ex-fan of BH's review of Bluehost customer service
GetHuman: So how would you sum up your experience for GetHuman's Bluehost customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ex-fan of BH: Worse and worse support due to longer and longer waiting time, never listen to customer complaint on this.
GetHuman: Let's quantify your experience contacting Bluehost. On a scale of 1 to 5, how easy is it go get help on a Bluehost problem?
~Ex-fan of BH: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ex-fan of BH: I'd give them a five out of five on communication.
GetHuman: And what about Bluehost's ability to quickly and effectively address your problem?
~Ex-fan of BH: For that I would say two out of five.
GetHuman: And finally- any advice for other Bluehost customers?
~Ex-fan of BH: Call them early in the day or late. Don't forget any personal or account information you might need for Bluehost to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ex-fan of BH taken from his Bluehost customer service problem that occurred on November 20th, 2017.