Bob's Discount Furniture: Problems with customer service
A Bob's Discount Furniture customer review by GetHuman user GetHuman52708 from December 8th, 2017
Background on GetHuman52708's case
GetHuman: GetHuman52708 - can you tell our other Bob's Discount Furniture customers when your case took place?
GetHuman52708: Yup. It was middle of the night, on December 5th.
GetHuman: Did you reach out to Bob's Discount Furniture, and if so, how?
GetHuman: And which of these common Bob's Discount Furniture customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman52708 a list of common Bob's Discount Furniture problems)
GetHuman52708: "Installation/delivery" was why I was trying to call.
GetHuman52708's review of Bob's Discount Furniture customer service
GetHuman: So how would you sum up your experience for GetHuman's Bob's Discount Furniture customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman52708: Problems with customer service
GetHuman: Can you tell the rest of us a bit more from what happened on 12/05/17?
GetHuman52708: I bought a chair, received it three days ago and it is extremely uncomfortable. Absolutely HATE it! Spoke to a customer service representative and she said no returns. I am SHOCKED by your policies and the lack of compassion for your customers. I have bought a lot of furniture from you in the past, for myself and my children. NEVER AGAIN ! You need to change your policies and you have lost my business. I will NEVER recommend you again. I do expect a response and I insist on a refund.
GetHuman: Let's quantify your experience contacting Bob's Discount Furniture. On a scale of 1 to 5, how easy is it go get help on a Bob's Discount Furniture problem?
GetHuman52708: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman52708: I'd give them a one out of five on communication.
GetHuman: And what about Bob's Discount Furniture's ability to quickly and effectively address your problem?
GetHuman52708: For that I would say one out of five.
GetHuman: And finally- any advice for other Bob's Discount Furniture customers?
GetHuman52708: Call them early in the day or late. Don't forget any personal or account information you might need for Bob's Discount Furniture to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman52708 taken from his Bob's Discount Furniture customer service problem that occurred on December 5th, 2017.