Bonton.com: Hopefully after my *rd person (Christina) spoke...
A Bonton.com customer review by GetHuman user GetHuman-294563 from November 13th, 2017
Background on GetHuman-294563's case
GetHuman: GetHuman-294563 - can you tell our other Bonton.com customers when your case took place?
GetHuman-294563: Yup. It was evening, on November 4th.
GetHuman: Did you reach out to Bonton.com, and if so, how?
GetHuman: And which of these common Bonton.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-294563 a list of common Bonton.com problems)
GetHuman-294563: "Make a purchase" was why I was trying to call.
GetHuman-294563's review of Bonton.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Bonton.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-294563: Hopefully after my *rd person (Christina) spoke to me, I have my problem resolved. I would like to have my coupons sent to me in time for me to use them. They often come late.
GetHuman: Let's quantify your experience contacting Bonton.com. On a scale of 1 to 5, how easy is it go get help on a Bonton.com problem?
GetHuman-294563: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-294563: I'd give them a five out of five on communication.
GetHuman: And what about Bonton.com's ability to quickly and effectively address your problem?
GetHuman-294563: For that I would say two out of five.
GetHuman: And finally- any advice for other Bonton.com customers?
GetHuman-294563: Call them early in the day or late. Don't forget any personal or account information you might need for Bonton.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-294563 taken from his Bonton.com customer service problem that occurred on November 4th, 2017.