Bonton.com: clerk had a bad attitude, ruined my shopping da...

A Bonton.com customer review by GetHuman user GetHuman-175154 from November 14th, 2017

Background on GetHuman-175154's case

GetHuman: GetHuman-175154 - can you tell our other Bonton.com customers when your case took place?
GetHuman-175154: Yes. It was morning, on November 7th.
GetHuman: Did you reach out to Bonton.com, and if so, how?
GetHuman-175154: I used the 800-233-7626 number I found for on the GetHuman Bonton.com customer phone number page I was on: Bonton.com Customer Service Phone Number
GetHuman: And which of these common Bonton.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-175154 a list of common Bonton.com problems)
GetHuman-175154: "Overcharge/Strange charge" was why I was trying to call.

GetHuman-175154's review of Bonton.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Bonton.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-175154: clerk had a bad attitude, ruined my shopping day. had to return the poor quality item to only receive a credit slip i am done with bon ton
GetHuman: Let's quantify your experience contacting Bonton.com. On a scale of 1 to 5, how easy is it go get help on a Bonton.com problem?
GetHuman-175154: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-175154: I'd give them a four out of five on communication.
GetHuman: And what about Bonton.com's ability to quickly and effectively address your problem?
GetHuman-175154: For that I would say one out of five.
GetHuman: And finally- any advice for other Bonton.com customers?
GetHuman-175154: Call them early in the day or late. Don't forget any personal or account information you might need for Bonton.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-175154 taken from his Bonton.com customer service problem that occurred on November 7th, 2017.

Bonton.com

1.75 of 5 stars | 2 reviews

GetHuman-175154's Bonton.com Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Bonton.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Bonton.com in any way.

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