Breville USA: I've had to call them * times and each time hol...
A Breville USA customer review by GetHuman user GetHuman-230738 from November 14th, 2017
Background on GetHuman-230738's case
GetHuman: GetHuman-230738 - can you tell our other Breville USA customers when your case took place?
GetHuman-230738: Yup. It was morning, on November 11th.
GetHuman: Did you reach out to Breville USA, and if so, how?
GetHuman: And which of these common Breville USA customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-230738 a list of common Breville USA problems)
GetHuman-230738: "Repairs" was why I was trying to call.
GetHuman-230738's review of Breville USA customer service
GetHuman: So how would you sum up your experience for GetHuman's Breville USA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-230738: I've had to call them * times and each time hold time is ridiculously long. Their systems to generate return labels and kick off a replacement shipment have long cycle times.
GetHuman: Let's quantify your experience contacting Breville USA. On a scale of 1 to 5, how easy is it go get help on a Breville USA problem?
GetHuman-230738: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-230738: I'd give them a one out of five on communication.
GetHuman: And what about Breville USA's ability to quickly and effectively address your problem?
GetHuman-230738: For that I would say five out of five.
GetHuman: And finally- any advice for other Breville USA customers?
GetHuman-230738: Call them early in the day or late. Don't forget any personal or account information you might need for Breville USA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-230738 taken from his Breville USA customer service problem that occurred on November 11th, 2017.