Bright House Networks (Central Florida): You raise a great point, Dr. Lewis. Brighthouse...
A Bright House Networks (Central Florida) customer review by GetHuman user ~tazlaw from November 17th, 2017
Background on ~tazlaw's case
GetHuman: ~tazlaw - can you tell our other Bright House Networks (Central Florida) customers when your case took place?
~tazlaw: Yup. It was evening, on November 14th.
GetHuman: Did you reach out to Bright House Networks (Central Florida), and if so, how?
GetHuman: And which of these common Bright House Networks (Central Florida) customer issues best describes the reason you wanted to talk to them?
(Shows ~tazlaw a list of common Bright House Networks (Central Florida) problems)
~tazlaw: "Change plan" was why I was trying to call.
~tazlaw's review of Bright House Networks (Central Florida) customer service
GetHuman: So how would you sum up your experience for GetHuman's Bright House Networks (Central Florida) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tazlaw: You raise a great point, Dr. Lewis. Brighthouse Networks is the primary cable in Florida (and beyond, I believe). The company provides cable, internet, and home phone service to millions of customers. Brighthouse Network chooses to outsource a large portion of their field-work to a couple of smaller, more local contracting companies in this area. These smaller, local companies then "hire" what they call "sub-contractors" to perform all the field-work for Brighthouse Networks. The problem is: the subcontractors work very hard to install Brighthouse Network equipment and services (climbing poles, crawling through attics, running cable wire), but they are not getting paid fair wages for the amount of work they do and they are not provided with any medical benefits. And in addition to the low wages and lack of benefits, the subcontractors are also required to carry expensive general liability insurance. The liability insurance coverages are to be used when an incident of damage occurs duri
GetHuman: Let's quantify your experience contacting Bright House Networks (Central Florida). On a scale of 1 to 5, how easy is it go get help on a Bright House Networks (Central Florida) problem?
~tazlaw: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tazlaw: I'd give them a one out of five on communication.
GetHuman: And what about Bright House Networks (Central Florida)'s ability to quickly and effectively address your problem?
~tazlaw: For that I would say three out of five.
GetHuman: And finally- any advice for other Bright House Networks (Central Florida) customers?
~tazlaw: Call them early in the day or late. Don't forget any personal or account information you might need for Bright House Networks (Central Florida) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tazlaw taken from his Bright House Networks (Central Florida) customer service problem that occurred on November 14th, 2017.