Bright House Networks: Cable box has been open going on the third day...
A Bright House Networks customer review by GetHuman user ~switchtodirectv from November 24th, 2017
Background on ~switchtodirectv 's case
GetHuman: ~switchtodirectv - can you tell our other Bright House Networks customers when your case took place?
~switchtodirectv : Yeah. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Bright House Networks, and if so, how?
GetHuman: And which of these common Bright House Networks customer issues best describes the reason you wanted to talk to them?
(Shows ~switchtodirectv a list of common Bright House Networks problems)
~switchtodirectv : "Update account information" was why I was trying to call.
~switchtodirectv 's review of Bright House Networks customer service
GetHuman: So how would you sum up your experience for GetHuman's Bright House Networks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~switchtodirectv : Cable box has been open going on the third day, called yesterday and was told someone would be right out. Box is still open. Cust serv didn't know what I was talking about or they wanted to put a note on my account. Plz train your cust serv people better.
GetHuman: Let's quantify your experience contacting Bright House Networks. On a scale of 1 to 5, how easy is it go get help on a Bright House Networks problem?
~switchtodirectv : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~switchtodirectv : I'd give them a four out of five on communication.
GetHuman: And what about Bright House Networks's ability to quickly and effectively address your problem?
~switchtodirectv : For that I would say one out of five.
GetHuman: And finally- any advice for other Bright House Networks customers?
~switchtodirectv : Call them early in the day or late. Don't forget any personal or account information you might need for Bright House Networks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~switchtodirectv taken from his Bright House Networks customer service problem that occurred on November 20th, 2017.