Bright House Networks: Everytime I called the *** number it was busy f...
A Bright House Networks customer review by GetHuman user ~pointless service from November 27th, 2017
Background on ~pointless service's case
GetHuman: ~pointless service - can you tell our other Bright House Networks customers when your case took place?
~pointless service: Sure. It was afternoon, on November 24th.
GetHuman: Did you reach out to Bright House Networks, and if so, how?
GetHuman: And which of these common Bright House Networks customer issues best describes the reason you wanted to talk to them?
(Shows ~pointless service a list of common Bright House Networks problems)
~pointless service: "Update account information" was why I was trying to call.
~pointless service's review of Bright House Networks customer service
GetHuman: So how would you sum up your experience for GetHuman's Bright House Networks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pointless service: Everytime I called the *** number it was busy for over an hour. There isn't another number I can call. Its totally ridiculous
GetHuman: Let's quantify your experience contacting Bright House Networks. On a scale of 1 to 5, how easy is it go get help on a Bright House Networks problem?
~pointless service: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pointless service: I'd give them a one out of five on communication.
GetHuman: And what about Bright House Networks's ability to quickly and effectively address your problem?
~pointless service: For that I would say two out of five.
GetHuman: And finally- any advice for other Bright House Networks customers?
~pointless service: Call them early in the day or late. Don't forget any personal or account information you might need for Bright House Networks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pointless service taken from his Bright House Networks customer service problem that occurred on November 24th, 2017.