Bright House Networks: Hung up on me. Did answer calls after . Home ph...
A Bright House Networks customer review by GetHuman user ~former customer now from November 27th, 2017
Background on ~former customer now's case
GetHuman: ~former customer now - can you tell our other Bright House Networks customers when your case took place?
~former customer now: Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to Bright House Networks, and if so, how?
GetHuman: And which of these common Bright House Networks customer issues best describes the reason you wanted to talk to them?
(Shows ~former customer now a list of common Bright House Networks problems)
~former customer now: "Setup service" was why I was trying to call.
~former customer now's review of Bright House Networks customer service
GetHuman: So how would you sum up your experience for GetHuman's Bright House Networks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~former customer now: Hung up on me. Did answer calls after . Home phone service not working for hour. Tec support phone not working * hr. But sales did pick right away. But when ask to contact Tec support hung up
GetHuman: Let's quantify your experience contacting Bright House Networks. On a scale of 1 to 5, how easy is it go get help on a Bright House Networks problem?
~former customer now: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~former customer now: I'd give them a two out of five on communication.
GetHuman: And what about Bright House Networks's ability to quickly and effectively address your problem?
~former customer now: For that I would say three out of five.
GetHuman: And finally- any advice for other Bright House Networks customers?
~former customer now: Call them early in the day or late. Don't forget any personal or account information you might need for Bright House Networks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~former customer now taken from his Bright House Networks customer service problem that occurred on November 18th, 2017.