British Airways - Executive Club: Got an Executive Club representative quickly on...
A British Airways - Executive Club customer review by GetHuman user ~Uwe from November 27th, 2017
Background on ~Uwe's case
GetHuman: ~Uwe - can you tell our other British Airways - Executive Club customers when your case took place?
~Uwe: Yes. It was morning, on November 23rd.
GetHuman: Did you reach out to British Airways - Executive Club, and if so, how?
GetHuman: And which of these common British Airways - Executive Club customer issues best describes the reason you wanted to talk to them?
(Shows ~Uwe a list of common British Airways - Executive Club problems)
~Uwe: "Cancel flight" was why I was trying to call.
~Uwe's review of British Airways - Executive Club customer service
GetHuman: So how would you sum up your experience for GetHuman's British Airways - Executive Club customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Uwe: Got an Executive Club representative quickly on the line, under two minutes wait time. They had to transfer me to their "holiday department" to cancel a car reservation I had made with Avios points. Also there I was on hold for less than two minutes and the cancellation was done immediately. The agent even waived the fee that they normally charge for a phone cancellation. The reinstated Avios points were to appear in my account "within two to three minutes" the agent said. The points were there indeed within a minute or two. I am very pleased! Thanks for providing this helpful phone number ***-***-****!
GetHuman: Let's quantify your experience contacting British Airways - Executive Club. On a scale of 1 to 5, how easy is it go get help on a British Airways - Executive Club problem?
~Uwe: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Uwe: I'd give them a five out of five on communication.
GetHuman: And what about British Airways - Executive Club's ability to quickly and effectively address your problem?
~Uwe: For that I would say five out of five.
GetHuman: And finally- any advice for other British Airways - Executive Club customers?
~Uwe: Call them early in the day or late. Don't forget any personal or account information you might need for British Airways - Executive Club to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Uwe taken from his British Airways - Executive Club customer service problem that occurred on November 23rd, 2017.