British Airways - Executive Club: If BA want to get passengers to fly with them...
A British Airways - Executive Club customer review by GetHuman user ~spitfire9 from November 27th, 2017
Background on ~spitfire9's case
GetHuman: ~spitfire9 - can you tell our other British Airways - Executive Club customers when your case took place?
~spitfire9: Yup. It was middle of the night, on November 24th.
GetHuman: Did you reach out to British Airways - Executive Club, and if so, how?
GetHuman: And which of these common British Airways - Executive Club customer issues best describes the reason you wanted to talk to them?
(Shows ~spitfire9 a list of common British Airways - Executive Club problems)
~spitfire9: "Missing item" was why I was trying to call.
~spitfire9's review of British Airways - Executive Club customer service
GetHuman: So how would you sum up your experience for GetHuman's British Airways - Executive Club customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~spitfire9: If BA want to get passengers to fly with them, they need to employ more people to answer telephones. Other airlines can manage, why can't BA?
GetHuman: Let's quantify your experience contacting British Airways - Executive Club. On a scale of 1 to 5, how easy is it go get help on a British Airways - Executive Club problem?
~spitfire9: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~spitfire9: I'd give them a five out of five on communication.
GetHuman: And what about British Airways - Executive Club's ability to quickly and effectively address your problem?
~spitfire9: For that I would say three out of five.
GetHuman: And finally- any advice for other British Airways - Executive Club customers?
~spitfire9: Call them early in the day or late. Don't forget any personal or account information you might need for British Airways - Executive Club to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~spitfire9 taken from his British Airways - Executive Club customer service problem that occurred on November 24th, 2017.