Brother International: Poor Cust. Svc. *st tried blaming my setup then...
A Brother International customer review by GetHuman user ~BillS from November 4th, 2017
Background on ~BillS's case
GetHuman: ~BillS - can you tell our other Brother International customers when your case took place?
~BillS: Yes I can. It was morning, on October 28th.
GetHuman: Did you reach out to Brother International, and if so, how?
GetHuman: And which of these common Brother International customer issues best describes the reason you wanted to talk to them?
(Shows ~BillS a list of common Brother International problems)
~BillS: "Where to buy" was why I was trying to call.
~BillS's review of Brother International customer service
GetHuman: So how would you sum up your experience for GetHuman's Brother International customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BillS: Poor Cust. Svc. *st tried blaming my setup then stating the **** CW cannot email a scan through SMTP even though spec states such at http:**www.brother-usa.com*MFC*modeldetail.aspx?PRODUCTID*mfc****cw&tab*spec VERY unwilling to address faux paus & ensure feature release as stated in firmware
GetHuman: Let's quantify your experience contacting Brother International. On a scale of 1 to 5, how easy is it go get help on a Brother International problem?
~BillS: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BillS: I'd give them a three out of five on communication.
GetHuman: And what about Brother International's ability to quickly and effectively address your problem?
~BillS: For that I would say five out of five.
GetHuman: And finally- any advice for other Brother International customers?
~BillS: Call them early in the day or late. Don't forget any personal or account information you might need for Brother International to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BillS taken from his Brother International customer service problem that occurred on October 28th, 2017.