Brother International: have called twice to get embroidery hoop that w...

A Brother International customer review by GetHuman user ~debbie from November 22nd, 2017

Background on ~debbie's case

GetHuman: ~debbie - can you tell our other Brother International customers when your case took place?
~debbie: Yes I can. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Brother International, and if so, how?
~debbie: I used the 800-284-4329 number I found for on the GetHuman Brother International customer phone number page I was on: Brother International Customer Service Phone Number
GetHuman: And which of these common Brother International customer issues best describes the reason you wanted to talk to them?
(Shows ~debbie a list of common Brother International problems)
~debbie: "Warranty claim" was why I was trying to call.

~debbie's review of Brother International customer service

GetHuman: So how would you sum up your experience for GetHuman's Brother International customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~debbie: have called twice to get embroidery hoop that was not in my box at time of purchase. Still haven't got after two weeks. worst customer service ever. rude and uncaring.
GetHuman: Let's quantify your experience contacting Brother International. On a scale of 1 to 5, how easy is it go get help on a Brother International problem?
~debbie: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~debbie: I'd give them a two out of five on communication.
GetHuman: And what about Brother International's ability to quickly and effectively address your problem?
~debbie: For that I would say three out of five.
GetHuman: And finally- any advice for other Brother International customers?
~debbie: Call them early in the day or late. Don't forget any personal or account information you might need for Brother International to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~debbie taken from his Brother International customer service problem that occurred on November 17th, 2017.

Brother International

3.57 of 5 stars | 36 reviews

~debbie's Brother International Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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