C Spire Wireless: This was the worst customer service I have ever...

A C Spire Wireless customer review by GetHuman user ~IrritatedCustomer from November 21st, 2017

Background on ~IrritatedCustomer's case

GetHuman: ~IrritatedCustomer - can you tell our other C Spire Wireless customers when your case took place?
~IrritatedCustomer: Yes I can. It was afternoon, on November 19th.
GetHuman: Did you reach out to C Spire Wireless, and if so, how?
~IrritatedCustomer: I used the 877-276-8841 number I found for on the GetHuman C Spire Wireless customer phone number page I was on: C Spire Wireless Customer Service Phone Number
GetHuman: And which of these common C Spire Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~IrritatedCustomer a list of common C Spire Wireless problems)
~IrritatedCustomer: "Update account information" was why I was trying to call.

~IrritatedCustomer's review of C Spire Wireless customer service

GetHuman: So how would you sum up your experience for GetHuman's C Spire Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~IrritatedCustomer: This was the worst customer service I have ever experienced. The rudest supervisors I have ever spoken to. And also watch out for false advertisement. Or maybe just idiots who need to learn what the word unlimited means!! If you get unlimited realize that it is not unlimited! It is misleading! They will not notify you before terminating your data or any other changes to your account. When you try to talk to someone on the problem you constantly are put on hold and transferred to start the conversation over again. Worst mistake I ever made was signing a contract with this company!
GetHuman: Let's quantify your experience contacting C Spire Wireless. On a scale of 1 to 5, how easy is it go get help on a C Spire Wireless problem?
~IrritatedCustomer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~IrritatedCustomer: I'd give them a one out of five on communication.
GetHuman: And what about C Spire Wireless's ability to quickly and effectively address your problem?
~IrritatedCustomer: For that I would say one out of five.
GetHuman: And finally- any advice for other C Spire Wireless customers?
~IrritatedCustomer: Call them early in the day or late. Don't forget any personal or account information you might need for C Spire Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~IrritatedCustomer taken from his C Spire Wireless customer service problem that occurred on November 19th, 2017.

C Spire Wireless

1.00 of 5 stars | 33 reviews

~IrritatedCustomer's C Spire Wireless Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like C Spire Wireless, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with C Spire Wireless in any way.

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