C Spire Wireless: I cancelled my CSpire service as soon as my con...
A C Spire Wireless customer review by GetHuman user ~compmaninms from November 17th, 2017
Background on ~compmaninms's case
GetHuman: ~compmaninms - can you tell our other C Spire Wireless customers when your case took place?
~compmaninms: Yup. It was afternoon, on November 15th.
GetHuman: Did you reach out to C Spire Wireless, and if so, how?
GetHuman: And which of these common C Spire Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~compmaninms a list of common C Spire Wireless problems)
~compmaninms: "Overcharge/Strange charge" was why I was trying to call.
~compmaninms's review of C Spire Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's C Spire Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~compmaninms: I cancelled my CSpire service as soon as my contract ended. I hated it everyday for * years. After I paid the last bill, they are still charging me for phone insurance on a new bill. I called and got transferred three times. The last transfer was to a "we are closed" message. I'll try again tomorrow. I thought this nightmare was over, but I was wrong.
GetHuman: Let's quantify your experience contacting C Spire Wireless. On a scale of 1 to 5, how easy is it go get help on a C Spire Wireless problem?
~compmaninms: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~compmaninms: I'd give them a one out of five on communication.
GetHuman: And what about C Spire Wireless's ability to quickly and effectively address your problem?
~compmaninms: For that I would say three out of five.
GetHuman: And finally- any advice for other C Spire Wireless customers?
~compmaninms: Call them early in the day or late. Don't forget any personal or account information you might need for C Spire Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~compmaninms taken from his C Spire Wireless customer service problem that occurred on November 15th, 2017.