C Spire Wireless: The robot was very helpful and easy to understa...
A C Spire Wireless customer review by GetHuman user ~tener from November 23rd, 2017
Background on ~tener's case
GetHuman: ~tener - can you tell our other C Spire Wireless customers when your case took place?
~tener: Yup. It was morning, on November 21st.
GetHuman: Did you reach out to C Spire Wireless, and if so, how?
GetHuman: And which of these common C Spire Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~tener a list of common C Spire Wireless problems)
~tener: "Update account information" was why I was trying to call.
~tener's review of C Spire Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's C Spire Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tener: The robot was very helpful and easy to understand. It was able to tell me exactly when their service (****) was closed. ****. would **** on.
GetHuman: Let's quantify your experience contacting C Spire Wireless. On a scale of 1 to 5, how easy is it go get help on a C Spire Wireless problem?
~tener: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tener: I'd give them a four out of five on communication.
GetHuman: And what about C Spire Wireless's ability to quickly and effectively address your problem?
~tener: For that I would say three out of five.
GetHuman: And finally- any advice for other C Spire Wireless customers?
~tener: Call them early in the day or late. Don't forget any personal or account information you might need for C Spire Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tener taken from his C Spire Wireless customer service problem that occurred on November 21st, 2017.