C Spire Wireless: DO NOT GET CSPIRE. THEY HAVE CUT MY DATA USAGE...

A C Spire Wireless customer review by GetHuman user ~HORRIBLECOMPANY from November 22nd, 2017

Background on ~HORRIBLECOMPANY's case

GetHuman: ~HORRIBLECOMPANY - can you tell our other C Spire Wireless customers when your case took place?
~HORRIBLECOMPANY: Yes. It was evening, on November 13th.
GetHuman: Did you reach out to C Spire Wireless, and if so, how?
~HORRIBLECOMPANY: I used the 877-276-8841 number I found for on the GetHuman C Spire Wireless customer phone number page I was on: C Spire Wireless Customer Service Phone Number
GetHuman: And which of these common C Spire Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~HORRIBLECOMPANY a list of common C Spire Wireless problems)
~HORRIBLECOMPANY: "Overcharge/Strange charge" was why I was trying to call.

~HORRIBLECOMPANY's review of C Spire Wireless customer service

GetHuman: So how would you sum up your experience for GetHuman's C Spire Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~HORRIBLECOMPANY: DO NOT GET CSPIRE. THEY HAVE CUT MY DATA USAGE OFF AND CALLED ME A LIAR. I DO NOT USE MY INTERNET HARDLY AT ALL. I DO NOT STREAM VIDEOS, MUSIC, OR GAMES. I GET ON FACEBOOK AND IFUNNY EVERY ONCE IN A WHILE- THATS IT. NEVER HAVE EVEN USED MY HOT SPOT. THEY HAVE TOLD ME I USED ** GIGS OF DATA AND AM CUT OFF FROM USAGE UNTIL THEY SEE FIT. I TOLD THEM THIS WAS IMPOSSIBLE, AND ASKED TO SEE WHERE ALL THIS USAGE CAME FROM- THEY COULD NOT TELL ME. I'M ** AND WORK *** HOURS A WEEK. I HAVE NO TIME FOR USING MUCH DATA. MY MOM WENT IN TO SEE WHAT THE PROBLEM IS BECAUSE WE SHARE A PLAN, WELL THEY TOLD HER I WAS LYING TO HER THAT I HAD TO BE USING IT MORE THAN I WAS SAYING. I SAID: SO YOU ARE TELLING ME I AM PAYING $** A MONTH FOR A SMARTPHONE THAT WILL NOT WORK (EVEN ON WIFI). *THEIR RESPONSE: YEP.*ME: SOUNDS LIKE I NEED TO GO TO VERIZON OR AT&T*THEIR RESPONSE: YEAH I THINK THAT'S BEST.**ME: HOW MUCH TO BREAK THIS CONTRACT THEN. *THEM: ***.**PERFECT- I'D PAY A GRAND TO GET OUT OF A COMP
GetHuman: Let's quantify your experience contacting C Spire Wireless. On a scale of 1 to 5, how easy is it go get help on a C Spire Wireless problem?
~HORRIBLECOMPANY: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~HORRIBLECOMPANY: I'd give them a three out of five on communication.
GetHuman: And what about C Spire Wireless's ability to quickly and effectively address your problem?
~HORRIBLECOMPANY: For that I would say two out of five.
GetHuman: And finally- any advice for other C Spire Wireless customers?
~HORRIBLECOMPANY: Call them early in the day or late. Don't forget any personal or account information you might need for C Spire Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~HORRIBLECOMPANY taken from his C Spire Wireless customer service problem that occurred on November 13th, 2017.

C Spire Wireless

1.00 of 5 stars | 33 reviews

~HORRIBLECOMPANY's C Spire Wireless Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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