CIBC Visa (Canada): Horrible customer service, the agents don't bel...
A CIBC Visa (Canada) customer review by GetHuman user ~gregory from November 15th, 2017
Background on ~gregory's case
GetHuman: ~gregory - can you tell our other CIBC Visa (Canada) customers when your case took place?
~gregory: Yes. It was late at night, on November 13th.
GetHuman: Did you reach out to CIBC Visa (Canada), and if so, how?
GetHuman: And which of these common CIBC Visa (Canada) customer issues best describes the reason you wanted to talk to them?
(Shows ~gregory a list of common CIBC Visa (Canada) problems)
~gregory: "Complaint" was why I was trying to call.
~gregory's review of CIBC Visa (Canada) customer service
GetHuman: So how would you sum up your experience for GetHuman's CIBC Visa (Canada) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gregory: Horrible customer service, the agents don't believe a word you say and talk down and threaten you. Don't bother calling the losers.
GetHuman: Let's quantify your experience contacting CIBC Visa (Canada). On a scale of 1 to 5, how easy is it go get help on a CIBC Visa (Canada) problem?
~gregory: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gregory: I'd give them a three out of five on communication.
GetHuman: And what about CIBC Visa (Canada)'s ability to quickly and effectively address your problem?
~gregory: For that I would say four out of five.
GetHuman: And finally- any advice for other CIBC Visa (Canada) customers?
~gregory: Call them early in the day or late. Don't forget any personal or account information you might need for CIBC Visa (Canada) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gregory taken from his CIBC Visa (Canada) customer service problem that occurred on November 13th, 2017.