CIGNA: Called * times in three different weeks about a...
A CIGNA customer review by GetHuman user ~Anonymous from November 23rd, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other CIGNA customers when your case took place?
~Anonymous: Sure. It was middle of the night, on November 15th.
GetHuman: Did you reach out to CIGNA, and if so, how?
GetHuman: And which of these common CIGNA customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common CIGNA problems)
~Anonymous: "Account issue" was why I was trying to call.
~Anonymous's review of CIGNA customer service
GetHuman: So how would you sum up your experience for GetHuman's CIGNA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Called * times in three different weeks about a Flexible Spending Account Reimbursement that was way overdue. First time after speaking to rep for several minutes who couldn't find info, finally told it would take another week. Called * days after the week went by, told it was still in process, and escalated, said transaction would occur that night. A week later, still no direct deposit, and on hold again while a rep "figures it out." Worst customer service I have ever experienced.
GetHuman: Let's quantify your experience contacting CIGNA. On a scale of 1 to 5, how easy is it go get help on a CIGNA problem?
~Anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a three out of five on communication.
GetHuman: And what about CIGNA's ability to quickly and effectively address your problem?
~Anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other CIGNA customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for CIGNA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his CIGNA customer service problem that occurred on November 15th, 2017.