Cigna made a mistake on my claim. I had to ask...
A CIGNA customer review by GetHuman user ~Anonymous from October 31st, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other CIGNA customers when your case took place?
~Anonymous: Yup. It was middle of the night, on October 29th.
GetHuman: Did you reach out to CIGNA, and if so, how?
GetHuman: And which of these common CIGNA customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common CIGNA problems)
~Anonymous: "Coverage Question" was why I was trying to call.
~Anonymous's review of CIGNA customer service
GetHuman: So how would you sum up your experience for GetHuman's CIGNA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Cigna made a mistake on my claim. I had to ask the person to repete what he said as he talk very fast and his words ran together. He said he would refile the claim correctly. I hope so, and hope I don't have to call the insurance commissioner. It's an ordeal just to try to communicate with them.
GetHuman: Let's quantify your experience contacting CIGNA. On a scale of 1 to 5, how easy is it go get help on a CIGNA problem?
~Anonymous: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a four out of five on communication.
GetHuman: And what about CIGNA's ability to quickly and effectively address your problem?
~Anonymous: For that I would say three out of five.
GetHuman: And finally- any advice for other CIGNA customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for CIGNA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his CIGNA customer service problem that occurred on October 29th, 2017.