CIGNA: Do not pick this insurance. Out sourced custome...
A CIGNA customer review by GetHuman user ~cherion from November 20th, 2017
Background on ~cherion's case
GetHuman: ~cherion - can you tell our other CIGNA customers when your case took place?
~cherion: Yup. It was afternoon, on November 14th.
GetHuman: Did you reach out to CIGNA, and if so, how?
GetHuman: And which of these common CIGNA customer issues best describes the reason you wanted to talk to them?
(Shows ~cherion a list of common CIGNA problems)
~cherion: "Cancel My Services" was why I was trying to call.
~cherion's review of CIGNA customer service
GetHuman: So how would you sum up your experience for GetHuman's CIGNA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cherion: Do not pick this insurance. Out sourced customer service. YOu can not understand them they transfer you around and around. I have been on the phone for an hour and now on wait for ** minutes to get a rep to verify my benefits. The worst ever. I know they will not come on but I m leaving the phone going to lodge the time
GetHuman: Let's quantify your experience contacting CIGNA. On a scale of 1 to 5, how easy is it go get help on a CIGNA problem?
~cherion: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cherion: I'd give them a two out of five on communication.
GetHuman: And what about CIGNA's ability to quickly and effectively address your problem?
~cherion: For that I would say three out of five.
GetHuman: And finally- any advice for other CIGNA customers?
~cherion: Call them early in the day or late. Don't forget any personal or account information you might need for CIGNA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cherion taken from his CIGNA customer service problem that occurred on November 14th, 2017.