CIGNA: First call was through their IVR & was disconne...
A CIGNA customer review by GetHuman user ~A safisified caller from November 16th, 2017
Background on ~A safisified caller's case
GetHuman: ~A safisified caller - can you tell our other CIGNA customers when your case took place?
~A safisified caller: Yeah. It was morning, on November 12th.
GetHuman: Did you reach out to CIGNA, and if so, how?
GetHuman: And which of these common CIGNA customer issues best describes the reason you wanted to talk to them?
(Shows ~A safisified caller a list of common CIGNA problems)
~A safisified caller: "Getting Insurance" was why I was trying to call.
~A safisified caller's review of CIGNA customer service
GetHuman: So how would you sum up your experience for GetHuman's CIGNA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~A safisified caller: First call was through their IVR & was disconnected. Second call I used the info from your website and I went directly to a person.
GetHuman: Let's quantify your experience contacting CIGNA. On a scale of 1 to 5, how easy is it go get help on a CIGNA problem?
~A safisified caller: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~A safisified caller: I'd give them a five out of five on communication.
GetHuman: And what about CIGNA's ability to quickly and effectively address your problem?
~A safisified caller: For that I would say five out of five.
GetHuman: And finally- any advice for other CIGNA customers?
~A safisified caller: Call them early in the day or late. Don't forget any personal or account information you might need for CIGNA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~A safisified caller taken from his CIGNA customer service problem that occurred on November 12th, 2017.