CIGNA: I have hereditary high blood pressure and have...
A CIGNA customer review by GetHuman user ~roshoway from November 13th, 2017
Background on ~roshoway's case
GetHuman: ~roshoway - can you tell our other CIGNA customers when your case took place?
~roshoway: Yeah. It was morning, on November 8th.
GetHuman: Did you reach out to CIGNA, and if so, how?
GetHuman: And which of these common CIGNA customer issues best describes the reason you wanted to talk to them?
(Shows ~roshoway a list of common CIGNA problems)
~roshoway: "Update account information" was why I was trying to call.
~roshoway's review of CIGNA customer service
GetHuman: So how would you sum up your experience for GetHuman's CIGNA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~roshoway: I have hereditary high blood pressure and have been on medication for it for over ** years. Four days ago, Cigna refused to pay for a perfectly valid prescription because they didn't have evidence that cheaper medicines have been tried unsuccessfully in the last ** years. I have paid Cigna over $**** over the last ** months, with virtually no claims, and continue to be without my life-saving medication because they care far more about their profits than the health of their customers. Avoid Cigna like the plague they are.
GetHuman: Let's quantify your experience contacting CIGNA. On a scale of 1 to 5, how easy is it go get help on a CIGNA problem?
~roshoway: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~roshoway: I'd give them a one out of five on communication.
GetHuman: And what about CIGNA's ability to quickly and effectively address your problem?
~roshoway: For that I would say two out of five.
GetHuman: And finally- any advice for other CIGNA customers?
~roshoway: Call them early in the day or late. Don't forget any personal or account information you might need for CIGNA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~roshoway taken from his CIGNA customer service problem that occurred on November 8th, 2017.