CIGNA: My first call I was put on hold for ** minutes...
A CIGNA customer review by GetHuman user GetHuman-286812 from November 13th, 2017
Background on GetHuman-286812's case
GetHuman: GetHuman-286812 - can you tell our other CIGNA customers when your case took place?
GetHuman-286812: Yeah. It was morning, on November 8th.
GetHuman: Did you reach out to CIGNA, and if so, how?
GetHuman: And which of these common CIGNA customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-286812 a list of common CIGNA problems)
GetHuman-286812: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-286812's review of CIGNA customer service
GetHuman: So how would you sum up your experience for GetHuman's CIGNA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-286812: My first call I was put on hold for ** minutes, and I was transferred to a disconnected number. My second call the representative did not want to give me my policy information. The rep did not have any issues disclosing it to a third party. The rep did originally deny me the info after I verified my SSN and DOB.
GetHuman: Let's quantify your experience contacting CIGNA. On a scale of 1 to 5, how easy is it go get help on a CIGNA problem?
GetHuman-286812: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-286812: I'd give them a five out of five on communication.
GetHuman: And what about CIGNA's ability to quickly and effectively address your problem?
GetHuman-286812: For that I would say four out of five.
GetHuman: And finally- any advice for other CIGNA customers?
GetHuman-286812: Call them early in the day or late. Don't forget any personal or account information you might need for CIGNA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-286812 taken from his CIGNA customer service problem that occurred on November 8th, 2017.