CPL Retail Energy LP: CPL has the worst customer service I have ever...
A CPL Retail Energy LP customer review by GetHuman user ~Kat from November 12th, 2017
Background on ~Kat's case
GetHuman: ~Kat - can you tell our other CPL Retail Energy LP customers when your case took place?
~Kat: Yup. It was morning, on November 6th.
GetHuman: Did you reach out to CPL Retail Energy LP, and if so, how?
GetHuman: And which of these common CPL Retail Energy LP customer issues best describes the reason you wanted to talk to them?
(Shows ~Kat a list of common CPL Retail Energy LP problems)
~Kat: "Setup service" was why I was trying to call.
~Kat's review of CPL Retail Energy LP customer service
GetHuman: So how would you sum up your experience for GetHuman's CPL Retail Energy LP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kat: CPL has the worst customer service I have ever dealt with. They are incompetent. When they finally answered, I was transfered and transfered and after * days still no service. The problem was he have several locations on one bill and we tried to add an additional one. Our account is a business account. When they finally told us they would send us to the problem solving department, I was on hold over ** minutes and then they disconnected me.
GetHuman: Let's quantify your experience contacting CPL Retail Energy LP. On a scale of 1 to 5, how easy is it go get help on a CPL Retail Energy LP problem?
~Kat: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kat: I'd give them a five out of five on communication.
GetHuman: And what about CPL Retail Energy LP's ability to quickly and effectively address your problem?
~Kat: For that I would say four out of five.
GetHuman: And finally- any advice for other CPL Retail Energy LP customers?
~Kat: Call them early in the day or late. Don't forget any personal or account information you might need for CPL Retail Energy LP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kat taken from his CPL Retail Energy LP customer service problem that occurred on November 6th, 2017.