CPL Retail Energy LP: I was simply moving to another house so I just...
A CPL Retail Energy LP customer review by GetHuman user ~angel 27 from November 23rd, 2017
Background on ~angel 27's case
GetHuman: ~angel 27 - can you tell our other CPL Retail Energy LP customers when your case took place?
~angel 27: Yeah. It was morning, on November 14th.
GetHuman: Did you reach out to CPL Retail Energy LP, and if so, how?
GetHuman: And which of these common CPL Retail Energy LP customer issues best describes the reason you wanted to talk to them?
(Shows ~angel 27 a list of common CPL Retail Energy LP problems)
~angel 27: "Change appointment" was why I was trying to call.
~angel 27's review of CPL Retail Energy LP customer service
GetHuman: So how would you sum up your experience for GetHuman's CPL Retail Energy LP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~angel 27: I was simply moving to another house so I just wanted to transfer services. I was even told when the light shut off would be and when it would be on at the new address. after a few weeks my light gets shut off!!!! so I call and ask why. It turned out that the idiot terminated my services and were sending me a bill of ***.** with a ***. early termination fee. I was furious had no light for the rest of that day and most of the second day as well and its summer can u imagine how hot is outside! because of the careless mistake of the first person I had to enroll again as a new customer and couldn't even keep my original price per kilowatt my price went up because they didn't have that price any more. I had just bought groceries the day before they shut off my light all my food was spoiled!!! I am very unhappy with these rude idiotic and very unprofessional services cpl is providing
GetHuman: Let's quantify your experience contacting CPL Retail Energy LP. On a scale of 1 to 5, how easy is it go get help on a CPL Retail Energy LP problem?
~angel 27: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~angel 27: I'd give them a two out of five on communication.
GetHuman: And what about CPL Retail Energy LP's ability to quickly and effectively address your problem?
~angel 27: For that I would say three out of five.
GetHuman: And finally- any advice for other CPL Retail Energy LP customers?
~angel 27: Call them early in the day or late. Don't forget any personal or account information you might need for CPL Retail Energy LP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~angel 27 taken from his CPL Retail Energy LP customer service problem that occurred on November 14th, 2017.