CPS Energy: They make big mistakes for months and we are pa...
A CPS Energy customer review by GetHuman user ~mad at cps from November 16th, 2017
Background on ~mad at cps's case
GetHuman: ~mad at cps - can you tell our other CPS Energy customers when your case took place?
~mad at cps: Yes I can. It was evening, on November 9th.
GetHuman: Did you reach out to CPS Energy, and if so, how?
GetHuman: And which of these common CPS Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~mad at cps a list of common CPS Energy problems)
~mad at cps: "Cancel service" was why I was trying to call.
~mad at cps's review of CPS Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's CPS Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mad at cps: They make big mistakes for months and we are paying for it I dont believe there Gas usage is correct there is no way I used what they claim and my bills dont match what they say. Estimating usage should be illegal! Do your job!!!
GetHuman: Let's quantify your experience contacting CPS Energy. On a scale of 1 to 5, how easy is it go get help on a CPS Energy problem?
~mad at cps: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mad at cps: I'd give them a three out of five on communication.
GetHuman: And what about CPS Energy's ability to quickly and effectively address your problem?
~mad at cps: For that I would say four out of five.
GetHuman: And finally- any advice for other CPS Energy customers?
~mad at cps: Call them early in the day or late. Don't forget any personal or account information you might need for CPS Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mad at cps taken from his CPS Energy customer service problem that occurred on November 9th, 2017.