CPS Energy: I had to wait on hold for their lack of doing t...
A CPS Energy customer review by GetHuman user ~Anonymous64 from November 16th, 2017
Background on ~Anonymous64's case
GetHuman: ~Anonymous64 - can you tell our other CPS Energy customers when your case took place?
~Anonymous64: Yeah. It was middle of the night, on November 15th.
GetHuman: Did you reach out to CPS Energy, and if so, how?
GetHuman: And which of these common CPS Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous64 a list of common CPS Energy problems)
~Anonymous64: "Billing inquiry" was why I was trying to call.
~Anonymous64's review of CPS Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's CPS Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous64: I had to wait on hold for their lack of doing their job and not sending my bill. Explanation was pretty lame and had to do with estimating my bill then coming back out to check and saw overcharge, blah blah blah. Now my bill is going to come at double what I expected to pay. Since I'm on the budget plan I thought no getting the bill was due to annual "truing up" of my plan, which has happened in the past, but now I have to rebudget and pay twice as much. Why can CPS just get it right the first time or let you know that a problem at their end is what caused the problem. Thankfully I checked my account on line and discovered the delay, but once again the burden was on my to initiate action. Great way to run a business.
GetHuman: Let's quantify your experience contacting CPS Energy. On a scale of 1 to 5, how easy is it go get help on a CPS Energy problem?
~Anonymous64: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous64: I'd give them a four out of five on communication.
GetHuman: And what about CPS Energy's ability to quickly and effectively address your problem?
~Anonymous64: For that I would say three out of five.
GetHuman: And finally- any advice for other CPS Energy customers?
~Anonymous64: Call them early in the day or late. Don't forget any personal or account information you might need for CPS Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous64 taken from his CPS Energy customer service problem that occurred on November 15th, 2017.