CPS Energy: We recently moved into a home and called CPS to...
A CPS Energy customer review by GetHuman user GetHuman-123924 from November 1st, 2017
Background on GetHuman-123924's case
GetHuman: GetHuman-123924 - can you tell our other CPS Energy customers when your case took place?
GetHuman-123924: Yes. It was afternoon, on October 23rd.
GetHuman: Did you reach out to CPS Energy, and if so, how?
GetHuman: And which of these common CPS Energy customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-123924 a list of common CPS Energy problems)
GetHuman-123924: "Change appointment" was why I was trying to call.
GetHuman-123924's review of CPS Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's CPS Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-123924: We recently moved into a home and called CPS to open an account for new service. upon speaking with the CPS I was told that I would have to pay fees that were billed to the address. I thought it was ridiculous but I paid it and service was turned on. Now I received my first bill.. $****.*** dollars.. they said it was a previous bill and I was responsible for it... Note: Previous bill from the past tenant! Cps has a monopoly on the power in San Antonio unlike in Corpus where you have a choice.. They bully Single moms and families for money they shouldnt be responsible for. We have called the attorney General to report the case .....still awaitting a response.
GetHuman: Let's quantify your experience contacting CPS Energy. On a scale of 1 to 5, how easy is it go get help on a CPS Energy problem?
GetHuman-123924: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-123924: I'd give them a three out of five on communication.
GetHuman: And what about CPS Energy's ability to quickly and effectively address your problem?
GetHuman-123924: For that I would say two out of five.
GetHuman: And finally- any advice for other CPS Energy customers?
GetHuman-123924: Call them early in the day or late. Don't forget any personal or account information you might need for CPS Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-123924 taken from his CPS Energy customer service problem that occurred on October 23rd, 2017.