CPS Energy: Waited for over an hour..I wasn't willing to us...
A CPS Energy customer review by GetHuman user ~CPS Sucks from November 19th, 2017
Background on ~CPS Sucks's case
GetHuman: ~CPS Sucks - can you tell our other CPS Energy customers when your case took place?
~CPS Sucks: Yes. It was afternoon, on November 14th.
GetHuman: Did you reach out to CPS Energy, and if so, how?
GetHuman: And which of these common CPS Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~CPS Sucks a list of common CPS Energy problems)
~CPS Sucks: "Billing inquiry" was why I was trying to call.
~CPS Sucks's review of CPS Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's CPS Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CPS Sucks: Waited for over an hour..I wasn't willing to use the call back feature...they should hire more agents!
GetHuman: Let's quantify your experience contacting CPS Energy. On a scale of 1 to 5, how easy is it go get help on a CPS Energy problem?
~CPS Sucks: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CPS Sucks: I'd give them a four out of five on communication.
GetHuman: And what about CPS Energy's ability to quickly and effectively address your problem?
~CPS Sucks: For that I would say three out of five.
GetHuman: And finally- any advice for other CPS Energy customers?
~CPS Sucks: Call them early in the day or late. Don't forget any personal or account information you might need for CPS Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CPS Sucks taken from his CPS Energy customer service problem that occurred on November 14th, 2017.