CPS Energy: no one ever answers. hold music plays for ** se...
A CPS Energy customer review by GetHuman user ~KD in San Antonio from November 21st, 2017
Background on ~KD in San Antonio's case
GetHuman: ~KD in San Antonio - can you tell our other CPS Energy customers when your case took place?
~KD in San Antonio: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to CPS Energy, and if so, how?
GetHuman: And which of these common CPS Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~KD in San Antonio a list of common CPS Energy problems)
~KD in San Antonio: "Setup service" was why I was trying to call.
~KD in San Antonio's review of CPS Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's CPS Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~KD in San Antonio: no one ever answers. hold music plays for ** seconds and then just silence. I waited over an hour and a half. tried the "Schedule a call back option" twice and no one ever ******* calls! this is ridiculous. it's *:**am on a monday morning, why is no one ******* available to take my call???
GetHuman: Let's quantify your experience contacting CPS Energy. On a scale of 1 to 5, how easy is it go get help on a CPS Energy problem?
~KD in San Antonio: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~KD in San Antonio: I'd give them a one out of five on communication.
GetHuman: And what about CPS Energy's ability to quickly and effectively address your problem?
~KD in San Antonio: For that I would say one out of five.
GetHuman: And finally- any advice for other CPS Energy customers?
~KD in San Antonio: Call them early in the day or late. Don't forget any personal or account information you might need for CPS Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~KD in San Antonio taken from his CPS Energy customer service problem that occurred on November 19th, 2017.