CPS Energy: Don't know if they can communicated because I c...
A CPS Energy customer review by GetHuman user ~CPS is in the DARK ages from November 18th, 2017
Background on ~CPS is in the DARK ages's case
GetHuman: ~CPS is in the DARK ages - can you tell our other CPS Energy customers when your case took place?
~CPS is in the DARK ages: Sure. It was middle of the night, on November 15th.
GetHuman: Did you reach out to CPS Energy, and if so, how?
GetHuman: And which of these common CPS Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~CPS is in the DARK ages a list of common CPS Energy problems)
~CPS is in the DARK ages: "I'm moving" was why I was trying to call.
~CPS is in the DARK ages's review of CPS Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's CPS Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CPS is in the DARK ages: Don't know if they can communicated because I can't get anyone on the line. I used the option where they call me back and it has been three days and no call back. I have tried that a number of times and no one ever called me back. What a joke!!!! Need more people to man the phone lines. How can you do business if no one can get you on the phone?
GetHuman: Let's quantify your experience contacting CPS Energy. On a scale of 1 to 5, how easy is it go get help on a CPS Energy problem?
~CPS is in the DARK ages: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CPS is in the DARK ages: I'd give them a three out of five on communication.
GetHuman: And what about CPS Energy's ability to quickly and effectively address your problem?
~CPS is in the DARK ages: For that I would say four out of five.
GetHuman: And finally- any advice for other CPS Energy customers?
~CPS is in the DARK ages: Call them early in the day or late. Don't forget any personal or account information you might need for CPS Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CPS is in the DARK ages taken from his CPS Energy customer service problem that occurred on November 15th, 2017.