CPS Energy: All I kept getting were recordings and even th...
A CPS Energy customer review by GetHuman user GetHuman-173999 from November 14th, 2017
Background on GetHuman-173999's case
GetHuman: GetHuman-173999 - can you tell our other CPS Energy customers when your case took place?
GetHuman-173999: Yes. It was middle of the night, on November 12th.
GetHuman: Did you reach out to CPS Energy, and if so, how?
GetHuman: And which of these common CPS Energy customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-173999 a list of common CPS Energy problems)
GetHuman-173999: "Book appointment" was why I was trying to call.
GetHuman-173999's review of CPS Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's CPS Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-173999: All I kept getting were recordings and even then still no results. I called so many times I think I should get paid for my time .
GetHuman: Let's quantify your experience contacting CPS Energy. On a scale of 1 to 5, how easy is it go get help on a CPS Energy problem?
GetHuman-173999: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-173999: I'd give them a four out of five on communication.
GetHuman: And what about CPS Energy's ability to quickly and effectively address your problem?
GetHuman-173999: For that I would say one out of five.
GetHuman: And finally- any advice for other CPS Energy customers?
GetHuman-173999: Call them early in the day or late. Don't forget any personal or account information you might need for CPS Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-173999 taken from his CPS Energy customer service problem that occurred on November 12th, 2017.