CREDO Mobile: I spent about an hour on the phone with a sales...
A CREDO Mobile customer review by GetHuman user ~Scott from November 18th, 2017
Background on ~Scott's case
GetHuman: ~Scott - can you tell our other CREDO Mobile customers when your case took place?
~Scott: Sure. It was afternoon, on November 13th.
GetHuman: Did you reach out to CREDO Mobile, and if so, how?
GetHuman: And which of these common CREDO Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Scott a list of common CREDO Mobile problems)
~Scott: "Overcharge/Strange charge" was why I was trying to call.
~Scott's review of CREDO Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's CREDO Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Scott: I spent about an hour on the phone with a sales person, who told me I'd get a big discount for the first several months. We walked through the services I wanted, and he convinced me I'd save a lot of money. Then the bill arrived. Right away, I saw a problem: the big discount I was going to get only applied to a small part of the bill, not the whole thing. It amounted to a piddly little joke. I called, and the sales person basically blew me off. "Too bad, so sad, have a nice day." Later, my wife went to Canada, and racked up $** in data overages on our so-called unlimited data plan. When I had asked CREDO about this before she went, I was told not to worry about it, it was covered, Surprise! It's not! Screwed again! Eventually I compared what I was spending on AT&T to CREDO, and realized I wasn't really saving any money, and since all they do is resell Sprint, part of my money is still going to fund the conservatives.
GetHuman: Let's quantify your experience contacting CREDO Mobile. On a scale of 1 to 5, how easy is it go get help on a CREDO Mobile problem?
~Scott: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Scott: I'd give them a three out of five on communication.
GetHuman: And what about CREDO Mobile's ability to quickly and effectively address your problem?
~Scott: For that I would say two out of five.
GetHuman: And finally- any advice for other CREDO Mobile customers?
~Scott: Call them early in the day or late. Don't forget any personal or account information you might need for CREDO Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Scott taken from his CREDO Mobile customer service problem that occurred on November 13th, 2017.