CVS.com: Complaint was taken. Apologies made for horribl...

A CVS.com customer review by GetHuman user ~Lucille from November 26th, 2017

Background on ~Lucille's case

GetHuman: ~Lucille - can you tell our other CVS.com customers when your case took place?
~Lucille: Sure. It was morning, on November 23rd.
GetHuman: Did you reach out to CVS.com, and if so, how?
~Lucille: I used the 888-607-4287 number I found for on the GetHuman CVS.com customer phone number page I was on: CVS.com Customer Service Phone Number
GetHuman: And which of these common CVS.com customer issues best describes the reason you wanted to talk to them?
Shows ~Lucille a list of common CVS.com problems
~Lucille: "Cancel order" was why I was trying to call.

~Lucille's review of CVS.com customer service

GetHuman: So how would you sum up your experience for GetHuman's CVS.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lucille: Complaint was taken. Apologies made for horrible pharmacy service and agent stated she would refer a team to site for improvement and quality of service. Hopefully, this will help.
GetHuman: Let's quantify your experience contacting CVS.com. On a scale of 1 to 5, how easy is it go get help on a CVS.com problem?
~Lucille: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lucille: I'd give them a two out of five on communication.
GetHuman: And what about CVS.com's ability to quickly and effectively address your problem?
~Lucille: For that I would say three out of five.
GetHuman: And finally- any advice for other CVS.com customers?
~Lucille: Call them early in the day or late. Don't forget any personal or account information you might need for CVS.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lucille taken from his CVS.com customer service problem that occurred on November 23rd, 2017.

CVS.com

3.67 of 5 stars | 37 reviews
CVS.com ReviewsCVS.com's Phone NumberAll CVS.com contact infoGeneral CVS.com customer service info
~Lucille's CVS.com Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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