CVS: My experience with Store **** on May **, **** w...
A CVS customer review by GetHuman user GetHuman-198400 from November 16th, 2017
Background on GetHuman-198400's case
GetHuman: GetHuman-198400 - can you tell our other CVS customers when your case took place?
GetHuman-198400: Yes I can. It was evening, on November 12th.
GetHuman: Did you reach out to CVS, and if so, how?
GetHuman: And which of these common CVS customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-198400 a list of common CVS problems)
GetHuman-198400: "Warranty claim" was why I was trying to call.
GetHuman-198400's review of CVS customer service
GetHuman: So how would you sum up your experience for GetHuman's CVS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-198400: My experience with Store **** on May **, **** with Anne Faison in the Pharmacy was exceptional. I drove through the drive thru to pick up my prescription and it was good customer service like the "olden days". My husband and I have been CVS customers for over ** years and considered leaving CVS several months ago but decided to give another store a try. We have been more than pleased after making the "switch" from Hilton Avenue CVS in Columbus, Georgia to this store ****. Anne has restored my confidence in CVS and I want to be sure she knows how much I appreciate her. *Carol Hammock
GetHuman: Let's quantify your experience contacting CVS. On a scale of 1 to 5, how easy is it go get help on a CVS problem?
GetHuman-198400: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-198400: I'd give them a four out of five on communication.
GetHuman: And what about CVS's ability to quickly and effectively address your problem?
GetHuman-198400: For that I would say three out of five.
GetHuman: And finally- any advice for other CVS customers?
GetHuman-198400: Call them early in the day or late. Don't forget any personal or account information you might need for CVS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-198400 taken from his CVS customer service problem that occurred on November 12th, 2017.