CVS: Complaint was taken. Apologies made for horribl...
A CVS customer review by GetHuman user ~Lucille from November 26th, 2017
Background on ~Lucille's case
GetHuman: ~Lucille - can you tell our other CVS customers when your case took place?
~Lucille: Sure. It was morning, on November 23rd.
GetHuman: Did you reach out to CVS, and if so, how?
GetHuman: And which of these common CVS customer issues best describes the reason you wanted to talk to them?
(Shows ~Lucille a list of common CVS problems)
~Lucille: "Cancel order" was why I was trying to call.
~Lucille's review of CVS customer service
GetHuman: So how would you sum up your experience for GetHuman's CVS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lucille: Complaint was taken. Apologies made for horrible pharmacy service and agent stated she would refer a team to site for improvement and quality of service. Hopefully, this will help.
GetHuman: Let's quantify your experience contacting CVS. On a scale of 1 to 5, how easy is it go get help on a CVS problem?
~Lucille: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lucille: I'd give them a two out of five on communication.
GetHuman: And what about CVS's ability to quickly and effectively address your problem?
~Lucille: For that I would say three out of five.
GetHuman: And finally- any advice for other CVS customers?
~Lucille: Call them early in the day or late. Don't forget any personal or account information you might need for CVS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lucille taken from his CVS customer service problem that occurred on November 23rd, 2017.