Caliber Home Loans: I'M STILL WAITING FOR A RESPONSE SENT OVER A MO...

A Caliber Home Loans customer review by GetHuman user ~BEYOND FRUSTRATED from November 22nd, 2017

Background on ~BEYOND FRUSTRATED's case

GetHuman: ~BEYOND FRUSTRATED - can you tell our other Caliber Home Loans customers when your case took place?
~BEYOND FRUSTRATED: Yeah. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Caliber Home Loans, and if so, how?
~BEYOND FRUSTRATED: I used the 800-401-6587 number I found for on the GetHuman Caliber Home Loans customer phone number page I was on: Caliber Home Loans Customer Service Phone Number
GetHuman: And which of these common Caliber Home Loans customer issues best describes the reason you wanted to talk to them?
(Shows ~BEYOND FRUSTRATED a list of common Caliber Home Loans problems)
~BEYOND FRUSTRATED: "None of those really matches why I wanted to call Caliber Home Loans that day." was why I was trying to call.

~BEYOND FRUSTRATED's review of Caliber Home Loans customer service

GetHuman: So how would you sum up your experience for GetHuman's Caliber Home Loans customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BEYOND FRUSTRATED: I'M STILL WAITING FOR A RESPONSE SENT OVER A MONTH AGO. CANT GET THEM ON THE PHONE, VIA EMAIL OR ANY WAY YOU SUGGESTED. THEY CLAIM I MISSED A PAYMENT YET RECORDS INDICATE THAT'S NOT TRUE. MY CREDIT IS AT RISK AND I CANNOT CONTACT ANYONE IN ANYWAY, NEXT COMES A LETTER TO THE CORP OFFICE AND REGULATORY AGENCY!!!!
GetHuman: Let's quantify your experience contacting Caliber Home Loans. On a scale of 1 to 5, how easy is it go get help on a Caliber Home Loans problem?
~BEYOND FRUSTRATED: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BEYOND FRUSTRATED: I'd give them a four out of five on communication.
GetHuman: And what about Caliber Home Loans's ability to quickly and effectively address your problem?
~BEYOND FRUSTRATED: For that I would say five out of five.
GetHuman: And finally- any advice for other Caliber Home Loans customers?
~BEYOND FRUSTRATED: Call them early in the day or late. Don't forget any personal or account information you might need for Caliber Home Loans to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BEYOND FRUSTRATED taken from his Caliber Home Loans customer service problem that occurred on November 14th, 2017.

Caliber Home Loans

1.80 of 5 stars | 60 reviews

~BEYOND FRUSTRATED's Caliber Home Loans Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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