Canada Post: agent would not take complaint as tracking stil...
A Canada Post customer review by GetHuman user ~henk from November 27th, 2017
Background on ~henk's case
GetHuman: ~henk - can you tell our other Canada Post customers when your case took place?
~henk: Yeah. It was evening, on November 21st.
GetHuman: Did you reach out to Canada Post, and if so, how?
GetHuman: And which of these common Canada Post customer issues best describes the reason you wanted to talk to them?
(Shows ~henk a list of common Canada Post problems)
~henk: "Complaint" was why I was trying to call.
~henk's review of Canada Post customer service
GetHuman: So how would you sum up your experience for GetHuman's Canada Post customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~henk: agent would not take complaint as tracking still showed estimated delivery to **May even though scan showed delivered **May
GetHuman: Let's quantify your experience contacting Canada Post. On a scale of 1 to 5, how easy is it go get help on a Canada Post problem?
~henk: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~henk: I'd give them a one out of five on communication.
GetHuman: And what about Canada Post's ability to quickly and effectively address your problem?
~henk: For that I would say one out of five.
GetHuman: And finally- any advice for other Canada Post customers?
~henk: Call them early in the day or late. Don't forget any personal or account information you might need for Canada Post to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~henk taken from his Canada Post customer service problem that occurred on November 21st, 2017.