Canon.com: They helped get my printer working...not well...
A Canon.com customer review by GetHuman user GetHuman-72720 from November 22nd, 2017
Background on GetHuman-72720's case
GetHuman: GetHuman-72720 - can you tell our other Canon.com customers when your case took place?
GetHuman-72720: Yes I can. It was afternoon, on November 12th.
GetHuman: Did you reach out to Canon.com, and if so, how?
GetHuman: And which of these common Canon.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-72720 a list of common Canon.com problems)
GetHuman-72720: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-72720's review of Canon.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Canon.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-72720: They helped get my printer working...not well...but it prints. Just not wirelessly, no copies, no scan, no fax
GetHuman: Let's quantify your experience contacting Canon.com. On a scale of 1 to 5, how easy is it go get help on a Canon.com problem?
GetHuman-72720: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-72720: I'd give them a three out of five on communication.
GetHuman: And what about Canon.com's ability to quickly and effectively address your problem?
GetHuman-72720: For that I would say four out of five.
GetHuman: And finally- any advice for other Canon.com customers?
GetHuman-72720: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Canon.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-72720 taken from his Canon.com customer service problem that occurred on November 12th, 2017.
Canon.com
5.00 of 5 stars | 7 reviews
GetHuman-72720's Canon.com Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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