Capital One Credit Card: I notified them of overseas travel plans & aske...
A Capital One Credit Card customer review by GetHuman user ~retired chick from November 7th, 2017
Background on ~retired chick's case
GetHuman: ~retired chick - can you tell our other Capital One Credit Card customers when your case took place?
~retired chick: Yup. It was morning, on October 31st.
GetHuman: Did you reach out to Capital One Credit Card, and if so, how?
GetHuman: And which of these common Capital One Credit Card customer issues best describes the reason you wanted to talk to them?
(Shows ~retired chick a list of common Capital One Credit Card problems)
~retired chick: "Question" was why I was trying to call.
~retired chick's review of Capital One Credit Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Capital One Credit Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~retired chick: I notified them of overseas travel plans & asked when next bill would be due. Got that info rather easily, but then was transferred to "specialist" re my PIN number. I got what I wanted in the end, but had a difficult time understanding the specialist. The good part is that Capital One does not charge any currency conversion fees! I think they may be the only one, or one of a very few.
GetHuman: Let's quantify your experience contacting Capital One Credit Card. On a scale of 1 to 5, how easy is it go get help on a Capital One Credit Card problem?
~retired chick: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~retired chick: I'd give them a two out of five on communication.
GetHuman: And what about Capital One Credit Card's ability to quickly and effectively address your problem?
~retired chick: For that I would say five out of five.
GetHuman: And finally- any advice for other Capital One Credit Card customers?
~retired chick: Call them early in the day or late. Don't forget any personal or account information you might need for Capital One Credit Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~retired chick taken from his Capital One Credit Card customer service problem that occurred on October 31st, 2017.